The Government of the Kyrgyz Republic creates various online tools to improve interaction with citizens. However, the majority of the rural population does not know how to use the available tools to search for the necessary information and submit their appeals to state authorities online. 
 
Therefore, on May 21, 2019, the USAID Collaborative Governance Program conducted a practical workshop for members of Tailan and Andarak Community Initiative Groups (CIG) on public hearings and online appeals to state bodies via mobile applications and state bodies’ websites and portals. During the workshop, the participants learned to submit their appeals to various state bodies via the online portal for civic appeals at www.kattar.kg. The participants also learned how to find necessary legal acts and contacts of key state officials on the Internet. They found the text of the Law on Citizens’ Appeals and reviewed all their official letters sent earlier for compliance with the law. As a result of the workshop, the CIGs sent three online appeals to the Minister of Health (MoH), the Mandatory Health Insurance Fund (MHIF), and the Leilek district authorities, as well as made phone calls to MoH and MHIFs’ hotlines.
 
Photo 1 CGP conducts a workshop for Tailan CIG members May 2019

CGP conducts a workshop for CIG members in Tailan.

Photo 3 CIG need time to learn how to submit online appeals

CIG members need time to practice how to submit online appeals.

Photo 4 CIG members learning from each other

CIG members teach each other and share their findings how to submit an online appeal.

Photo 5 CGP CIG Program Officer conducting a workshop

CGP Community Initiative Groups Program Officer (first from left) conducts the training on submitting online appeal via mobile application.

Photo 6 Andarak CIG members practicing to submit online appeal

Andarak CIG members practicing online appeal submission via mobile application.

Photo 7 CGP CIG Program Officer Emira Zholdosheva conducts training for Andarak CIG

CGP Community Initiative Groups Program Officer (first from right) conducts the training for Andarak CIG members on submitting online appeal via mobile.

Photo 8 Andarak CIG members learning to use online appeal submission via mobile and calling to veryfy if appeal reached

Andarak CIG members calling to the Ministry of Health’s hot line.

Photo 2 Tailan members practicing how to submit an online appeal

Members of CIG practicing how to submit an online appeal.